Supporting every stage of your development
World-class, worldwide support
We speak your language
Our support team is made up of developers who are fluent in tech speak – so your problems never get lost in translation.
Moving fast and fixing things
With a team that’s spread around the globe, our response times are measured in hours, not days.
Going the extra mile
As collaborators, we’re proactive in sharing our API expertise to help you reach your goals more quickly.
Putting you on the road to success
Jumpstarting your journey
Our tech-savvy support team makes implementation quick and easy, with custom consultation, dev and author training, and go-live readiness checks. And to keep your engine revved, we provide extras like product webinars, code samples, and top-class documentation.
Keeping you up and running
We exceed our SLA uptime of 99.8% to consistently deliver an API uptime of 99.98%. And for even greater peace of mind, you get 24/7 access to our multi-region support teams, who’ll guide you through things like troubleshooting, latest features, and product previews.
Pointing you in the right direction
Your success is our goal. That’s why our support team spends as much time anticipating the challenges ahead as they do the task at hand. From tailored plans to regular check-ins, we put you on the path to progress.
Words of support
The support documentation is great, but the support team is amazing. They're extremely responsive and, as skilled engineers, really know their stuff.
I am continually thrilled with the level of responsiveness and helpfulness Learnosity's support team is able to provide.
Whether working with our curriculum team or fixing technical issues, the support we received and continue to receive from Learnosity can only be described as exceptional.
Meet your support network
Our people: Mutya Aller
Mutya Aller is a food-obsessed support engineer who works in Learnosity's Sydney office where she solves technical issues and educates clients about Learnosity's products.
Our people: Angelique Dubois
A native of Burgundy, France, Angelique is a member of Learnosity's support team in Dublin, where she uses her expertise to make life easier for clients.
Our people: Allain Dollete
Allain Dollete is a member of Learnosity's support team in the city that never sleeps – New York. His job is to make complex technical stuff seamless for our customers.
Visit our self-service centers
Prefer a DIY guide to our APIs? Our five user-facing documentation sites help you help yourself.
Help
Product information, integration advice, and best-practice guides
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Deep-dive material for developers and tech-savvy users
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Reference material, search, and training resources for content authors
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Interactive demonstrations of how to build assessments with our tools.
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Real-time info on our system status
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