Supporting every stage of your development

Our experts care about helping your learning product become the best it can possibly be. When you succeed, we succeed.

World-class, worldwide support

We speak your language

Our support team is made up of developers who are fluent in tech speak – so your problems never get lost in translation.

Moving fast and fixing things

With a team that’s spread around the globe, our response times are measured in hours, not days.

Going the extra mile

As collaborators, we’re proactive in sharing our API expertise to help you reach your goals more quickly.

Putting you on the road to success

Jumpstarting your journey

Our tech-savvy support team makes implementation quick and easy, with custom consultation, dev and author training, and go-live readiness checks. And to keep your engine revved, we provide extras like product webinars, code samples, and top-class documentation.

Keeping you up and running

We exceed our SLA uptime of 99.8% to consistently deliver an API uptime of 99.97%. And for even greater peace of mind, our multi-region support teams are available to guide you through things like troubleshooting, latest features, and product previews.

Pointing you in the right direction

Your success is our goal. That’s why our support team spends as much time anticipating the challenges ahead as they do the task at hand. From tailored plans to regular check-ins, we put you on the path to progress.

Meet your support network

Read Time 4 Mins

Our people: Rich Shupe

Rich Shupe, Learnosity's VP of Global Support, talks big-picture motivations, the power of care in building a company culture, and the wonders of woodworking.

by Micheál Heffernan Senior Editor

Our people: Horacio Balseiro

Horacio Balseiro is a support engineer in Learnosity's New York office who appreciates the finer things in life - good wines, art museums ... and climbing stairs.

by Micheál Heffernan Senior Editor

Read Time 2 Mins

Our people: Conor Walsh

Conor Walsh is a support engineer in Learnosity's Dublin office, where he brings his sporting talents to the fore by ruling the roost on the in-house pool table.

by Micheál Heffernan Senior Editor

Visit our self-service centers

Prefer a DIY guide to our APIs? Our five user-facing documentation sites help you help yourself.

Help

Product information, integration advice, and best-practice guides

Learn more

Deep-dive material for developers and tech-savvy users

Learn more

Author Guide

Reference material, search, and training resources for content authors

Learn more

Demos

Interactive demonstrations of how to build assessments with our tools.

Learn more

Status

Real-time info on our system status

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