Adult Learner Customer Support Training

This demo shows how Feedback Aide evaluates categorization in workplace communication training. It supports the development of self-awareness, professional tone, and verbal planning, skills aligned to frameworks of Human Effectiveness and Audio/Visual. By sorting statements by function, learners deepen their understanding of how to handle conflict, clarify issues, and build rapport under pressure. Here you’ll evaluate a categorization task focused on effective communication during customer support interactions. See how responses 1, 2, and 3 show varying degrees of mastery, as can be seen by the feedback.

What should I do?
1 For each response click 'Generate Feedback'.
2 Feedback Aide evaluates that each phrase is placed in the correct category and scores the response.
3 Review the 'Summary of feedback' to see the justifications behind the scores.
4 Need to change something? Use Manual Grading to fine-tune the feedback, then click 'Submit scores' when you’re ready.

What is Categorizing?
A Categorizing item asks learners to sort a list of words, ideas, or facts into correct groups based on textual evidence, conceptual understanding, or logic. This format helps students strengthen reading comprehension and reasoning by organizing information meaningfully. It also builds foundational skills in making distinctions, identifying relevant traits, and grouping based on criteria.