Our people: Mutya Aller

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People
Customer Support

“Every day presents a new problem to solve and I look forward to those wins, however big or small they may be.”

Mutya Aller is a support engineer based in Learnosity’s Sydney office. With over ten years’ experience, she has worked across multiple industries and held positions at companies such as IBM.

Random cool fact: Mutya recently completed her first open water swim without the aid of a wetsuit (or any neoprene material) as part of a donation drive for winter clothing for international students affected by COVID-19 in the Filipino-Sydney community. 🏊🏼‍♀️🏅

What do you do at Learnosity?

I am an Application Support Engineer based in Sydney. I mostly cater to our clients around the APAC region, helping them solve or triage their technical issues, educate them about our products, and introduce improvements in our products that will make things easier for them.

How did you get into that area?

I heard that Technical Account Managers or hybrid roles were a trend for hiring from tech companies so I made a switch from my programmer background and applied for a hybrid role in a video advertising platform.

That switch took me to London where I was trained for a couple of weeks. Back in Sydney, I would be the first person hired to provide technical and business development support to clients around APAC, as well as our internal staff in our Singapore, Japan, and Sydney offices. Internally, I changed roles to a Solutions Engineer where I stayed for two years until I landed at Learnosity.  

What would you say has been your biggest challenge at Learnosity to date?

Providing support to emerging markets and making it more diverse-friendly for our APAC clientele. I’d like to advocate for products that help the unique use-cases of APAC countries and solve the struggles they have with regards to remote learning. I strongly believe that education for these countries is just as important as the more progressive ones. 

What work project are you most proud of and why?

An online education project, born from COVID-19, where the deadline was just a couple of weeks, right before remote classes start online. Using our APIs and working closely with the client, from their exported csv, I had to populate a new Item Bank from their existing Item Bank, with updated assessment content for their third-party platform. The project was not adopted well but the experience that I gained, working efficiently with the client and Data API, was something I’ll always remember.

I’d like to advocate for products that help the unique use-cases of APAC countries and solve the struggles they have with regards to remote learning.

In your opinion, what makes working at Learnosity different?

My previous role as a Solution Engineer did not delve into code as much. Working with Learnosity and applying its multiple APIs has helped keep my programming skills intact, even if I don’t work in the development space anymore. Working with all walks of life – teachers, authors, developers in different companies across the globe – makes my role pretty engaging. If you can learn through their perspectives, you can tailor-fit a solution based on those. Every day presents a new problem to solve and I look forward to those wins, however big or small they may be.

What do you do to relax in your spare time?

Nowadays, when we’re not relaxing on the couch watching Netflix, I have been maintaining a small garden. I’ve never considered myself having a green thumb so it’s definitely rewarding for me to see how much they have grown.

Working with Learnosity and applying its multiple APIs has helped keep my programming skills intact, even if I don’t work in the development space anymore. Click To Tweet

I love eating and will try anything, as long as it tastes good. To achieve the umami flavour would make my day complete. Traveling and discovering yummy and innovative plant-based food would be my dream, having spent 30+ years as a professional eater 😂.

Running on the beach
I like early morning swims in Clovelly beach, sand runs along Bondi Beach, or cycling in Cronulla.

Micheál Heffernan

Senior Editor

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