Our people: Emily Whittle

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Customer Support

“At Learnosity, your opinion about the product really matters.”

Emily Whittle is a member of Learnosity’s support team in Dublin. She also supports her colleagues with an encyclopedic knowledge of the trendiest lunch spots in town.

What do you do at Learnosity?

My role at Learnosity is Product Training & Client Support. My main job within the team is to make sure all content creators using Learnosity are up to speed on best practices on the Authoring side of things. I also work with members of the sales team to give demos of the product to prospective clients and relay any feedback they may have to our engineering teams.

How did you get into that area?

This is my first role in edtech but I’ve always been interested in how people interact with technology. I enjoy talking with clients to find out what works for them and what doesn’t. I love that I get to see how their innovations are being used in education on a global scale.

What would you say has been your biggest challenge at Learnosity to date?

Because I help clients solve problems and get the most from our product, being continuously challenged is just part of my job! Understanding how each client operates and what their needs are means always trying to get into their headspace and empathize with them, knowing those needs will change as business operations evolve.   

What work project are you most proud of and why?

A while back we undertook a major project in improving our client-facing documentation. There was quite a bit of work involved and lots of collaboration. It was worth it though. Ensuring that our documentation is up to date, clear, and concise makes everyone’s job easier in the long run! 

In your opinion, what makes working at Learnosity different?

At Learnosity, your opinion about the product really matters. Suggestions are always welcome and people are really approachable across all teams. 

What do you do to relax in your spare time?

I love discovering new places; living in Dublin, we are in a great position to visit other cultures with relative ease. That being said, I love to travel around Ireland too – specifically the west, which is extraordinary. When not off sightseeing, you can find me on my bike, swimming, enjoying a coffee at my favorite café, or, of course, having a pint with friends. 😉

My dog Lenny loving the coastal trail back home in Dunmore East, County Waterford.

Practicing my juggling …
The view from Dublin’s famous Sandymount Strand.

Micheál Heffernan

Senior Editor

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